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Rental Policies

 

Reservation Agreement

All guests are required to sign and return the electrical contract agreement to Destin Getaways.  If your property is available for a direct/electronic check-in, you will not be allowed to do this if we do not have your returned and signed copy within a week prior to your arrival.  

Age Requirement

All of our vacation properties are FAMILY RENTALS ONLY. NO units will be rented to vacationing students or young adults (under 25) unaccompanied by a responsible parent or guardian. During spring break season, we require one parent for every two people under the age of 25. A parent must be staying in the unit at all times. Our rental units are monitored for violation of this policy. All violators will be evicted with all rental payments being forfeited and additional charges will be applied. Reservations made under false pretense are null and void and check-in will not be allowed. This policy includes reservations made by parents who do not check in and/or who leave overnight during the length of the stay. NO EXCEPTIONS!

Check-In

Check-in time is after 4 PM CST. In some instances, access to your unit may be unavoidably delayed due to cleaning or maintenance issues. There will be no discounts offered due to a late check-in. Your patience will be appreciated in these circumstances. Guests who will be arriving later than 5 PM should make late arrival arrangements by telephone prior to arrival. Early check-ins require special arrangements and may be available for a $50 additional fee.  If there is someone departing the morning of your arrival date, you will not be allowed an early check-in under any circumstances.  If you are set up for an early check-in and someone ends up booking for departure that morning, you will no longer be allowed an early check-in (if you have paid for it, your money would be refunded)  Call 888.299.6009 for details. Our office hours are typically 9 AM – 5 PM CST Monday-Sunday with seasonally extended hours.

Express Check-In

Express check-in is available at properties which have a keyless entry door lock (you will be notified at the time of booking if this is an option). We will email your arrival instructions to you several days prior to your scheduled arrival date. Express check-in allows you to go directly to your vacation rental without having to stop by our office to check-in. Your arrival instructions will contain directions, access codes and details on how to access the home. Check-in time will still be after 4:00 PM CST unless arrangements have been made prior to arrival. Express check-in is not available on all rental homes and condos.  If we do not receive your signed confirmation within a week of your arrival date, express check-in will not be allowed under any circumstances.

Checkout

Checkout time is no later than 10 AM. Late checkouts may be available for an additional fee if the unit is not rented for an arrival the same day that you depart. If you checkout after 10 AM and do not receive prior approval, you will automatically be charged a late checkout fee. If you were issued any keys, cards or bands while checking in at our office, you must return them to our office where you received them. If you were not issued any keys, bands or cards and you had the option for an express check-in, please call us on our express checkout line to notify us that you have departed from the unit at (855) 696-2582.

In order to avoid an additional cleaning fee, please remove all trash from the unit and place in the proper containers. We also ask that you place all wet towels in the bathtub and load/start the dishwasher.

Trash

If excessive trash is left at departure time, guest will incur an additional charge for trash removal. Please review your arrival instructions for trash pick-up days. If applicable, please place the cans on the curb and kindly return them to their designated areas after pick-up.

Reservations, Rates & Fees

Reservations will be accepted up to one year in advance; however, rates will not be guaranteed. Rates are based on property features, location and season. Rates are subject to change without notice. We reserve the right to correct rates that may have been misquoted due to human and/or computer error. Sales tax, damage waiver and a one-time administration fee will be added to all reservations. A housekeeping fee will also be added to all reservations which covers the cleaning of the property upon departure.

Rental Payments

A minimum payment of 50% down per reservation is required to confirm your reservation. Final rental payments are due in full 30 days prior to arrival. If you make your reservation within 30 days of your arrival date, the full amount is due at booking. Payments may be made by credit card, travelers check, cash, bank money order or personal check with personal identification. Once you have paid on the reservation, the reservation is considered confirmed and is subject to the cancellation policy. All rental payments are held in an interest bearing escrow account where all interest will accrue to Destin Getaways.

Cancellation of Reservations

Please contact our office as soon as possible in the event you must cancel your reservation, change your dates or change properties. We will only refund your advance/final rental payments if the property is re-rented for the same time period, less a cancellation fee and any credit card fees. Once your reservation has been confirmed, any cancellations, date or property changes will be subject to this cancellation policy. To prevent loss of rental payments, we strongly recommend purchasing CSA travel protection.

Travel Protection Insurance

Travel insurance is available through CSA Travel Protection. It is automatically calculated and added to your rental rate upon booking. The plan is optional, but we strongly recommend it. In case of any unforeseen events, this insurance helps to protect your vacation investment. If you choose not to purchase this coverage, no refunds will be given. In order to decline this coverage, you must notify us at booking and send an e-mail to info@destingetaways.com. Questions concerning CSA Travel Protection can be obtained by reviewing the certificate of insurance on their website www.vacationrentalinsurance.com or calling 800-554-9839.

Hurricane Policy

Should a hurricane or tropical storm threaten our area, we will receive evacuation instructions from the National Hurricane Center and our local governing officials. If a mandatory evacuation order is given, refunds will only be given by CSA Travel Protection if you have purchased coverage before the storm was named. Destin Getaways will not issue refund of any rent payments.

Key & Lock Out Policy

Unit keys, pool band and key cards (when applicable) will be presented at check-in and must be returned at checkout. There will be a charge of $50.00 for each key/card/band not returned. In the event you are locked out of your rental home, contact our office or stop by for assistance. If calling after hours, select the Emergency or After Hours option and an agent will assist you. The fee for lock-outs can start at $50 and go up, depending on the situation and time.

Linens/Towels/Supplies

Although linens are furnished, please bring your own beach towels and beach blankets as linens are not to be removed from the unit. Guests will need to provide their own paper items and cleaning supplies. An initial set up of trash can liners, bathroom paper and facial soap is provided. Extra items needed are the responsibility of the guest. Linens are an initial set up only and it is the renter’s responsibility to wash them if needed. If available, you may be able to pick up additional towels at our office.

Housekeeping

Your vacation accommodations will be cleaned to quality standards prior to your arrival and after your departure. You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at checkout. We respectfully request for you to remember that you are staying in someone’s home during your vacation; please treat it with the care you would your own.

Maintenance Issues

We appreciate you reporting all maintenance items and we will respond to them as soon as possible. Please do not leave any doors or windows open while the A/C or heaters are operating. Destin Getaways’ staff may enter the property to respond to any maintenance and/or housekeeping issues during your stay. No refund or rate adjustment will be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, telephone, television or cable service, appliances, etc.

To avoid any unnecessary charges to credit card resulting from service call for a/c or refrigerator, please note:

  • Please do not set thermostat controls below 70 degrees or have doors open with a/c unit running. This will leave the system unable to cool for 12 hours. Guest will be charged service call if air unit freezes due to misuse.

  • Refrigerator controls should be set to medium at all times. When putting warm food into an empty refrigerator, it will take 24 hours for food to cool. At your home, you are adding food a few items at a time, not all warm food at once. If you call for a fridge not cooling and it was only due to filling it up, you will incur a service charge for someone to come out.

Smoking

Smoking is strictly prohibited in all rental units. You will incur an additional charge for carpet cleaning and deodorizing if any evidence of smoking is found in your unit. You must make sure that all doors are closed while you are smoking as the smell can drift back into the unit.

Unit Furnishings

All units provide the same basic furnishings and equipment. Units may have one or more lockers/closets that are reserved for storage of owner’s property and are not included in the rental.

Pets

Absolutely no pets are allowed in rental units that are not pet friendly. Having a pet in a property that does not allow pets is grounds for immediate eviction without a refund. You will incur an additional charge for carpet cleaning and flea spray if any evidence of a pet is found in your unit or on the premises, unless the unit is pet friendly. Units that are pet friendly require a $200.00 non-refundable pet deposit. Pet owners will be financially responsible for any additional damages and extra cleaning.

Unit Assignments

We reserve the right to change unit assignments or move reservations without notice. When you confirm a reservation, a unit will be assigned; however, no unit request is guaranteed. If a change becomes necessary, every attempt will be made to contact you and find a comparable unit with Destin Getaways. If another property is not available, a full refund will be applied.

Construction

Occasionally, you may experience construction in your neighborhood during your stay. Please be patient and understanding should this situation arise. Destin Getaways will do everything possible to contact the contractor if this is a problem; however, no refunds will be made in the event of construction noise or problems.

Subletting

No units can be sublet. Your reservation is not transferrable to any other party.

Internet

Most of our properties have internet access, either fee-based or free, through individual service providers. We do not, however, guarantee internet connectivity due to service being provided by an outside vendor, restrictions from personal computers and several other factors that may lead to interruption of internet service. In the event that the internet service is inoperable, we will do our best to troubleshoot over the phone, but if it requires further assistance, the guest will be responsible for contacting the internet provider. No refunds will be given due to loss of internet.

Security of Personal Property

Destin Getaways will not be held responsible for any acts of theft or vandalism or other damages to personal property or any personal property left behind. If items are found and you request them to be returned, we will contact a local shipping service to pick up the items and contact you for payment of shipping.

Parking

Parking is limited to two cars per property unless otherwise noted. Each Association regulates the number of parking passes issued to rental guests for each size property within the building or neighborhood. No trailers/boats allowed unless otherwise posted on property description.

Agent for Owner

Destin Getaways serves as the agent for the owner of the rental property.

Property Rules & Regulations

Please observe all rules and regulations governing the use of the property you are occupying. These rules apply to both owners and guests and failure to comply can result in eviction.

Injury

Guest shall hold harmless Destin Getaways and its employees or agents from and against all claims, suits, damages, costs, losses and expenses arising from injury to any person or property occurring on or about the premises.

Refund Policy

No refunds or discounts will be given for late arrivals or early departures.

No refunds or discounts will be given for maintenance issues pertaining to the complex: temporary elevator problems, pool shut down for service, etc. because these items are beyond the control of Destin Getaways and are managed by the complex’s association.

Damage Waiver

Each damage waiver fee in the amount of $39.99 (plus tax) will be collected on each reservation. This non-refundable damage waiver fee does NOT cover intentional damage, theft or breach of policies. The damage waiver is limited to a maximum of $1500.00 of unintentional damages per stay. Any damages that exceed that amount or that are not covered will be applied to the credit card that the reservation was made with.

The guest must report any loss or damage to the unit or its contents immediately to Destin Getaways management staff. This damage waiver policy is void if not reported promptly.

This rental unit damage protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided that they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1500.00. Any damages that exceed $1500.00 will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the insurer will reimburse the insured for the cost of repair or replacement of such property up to a maximum benefit of $1500.00. Certain terms and conditions apply. Full details of the rental unit damage protection coverage are contained in the certificate of insurance or insurance policy. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Destin Getaways any amount payable under the terms and conditions of the rental unit damage protection.